William Alexander Freije

Ember Fertility Center

Rated 9.8
Strongly recommend: 100%9.8
100% strongly recommend
10 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.6
9.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Tufts University School of Medicine
Residency
University of California
Fellowship
Johns Hopkins University

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
William Alexander Freije works at

Ember Fertility Center
Rated 9.8
Strongly recommend: 100%9.8

Explore Clinic
Laguna Hills
23521 Paseo de Valencia, suite 100
Laguna Hills, CA 92653

10 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
9
NPS
9
Age 36
2 IVF
Donor Sperm
Diminished Ovarian Reserve
East Asian
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije provided me with emotional comfort and was straightforward about the probabilities and the required stimulation cycles...AMH level was only 1.04...took ample time to listen to my needs regarding sperm donors and the baby's gender, and he maintained close contact with me throughout the process
Everyone at [Ember Fertility Center] is polite...front desk coordinator greeted me with a smile, remembered my name and needs...staff efficiently arranged my appointments with doctors and tests, minimizing wait times...offers a wide range of sperm donors, and I was able to find a donor with the high IQ and Asian background
How was your experience with William Alexander Freije at Ember Fertility Center?
Dr. Freije is someone who truly puts the mind at ease. As a single person who, due to my parents' failed marriage, chose not to have a partner but still wanted a child, particularly a daughter, I faced opposition from my family. Dr. Freije provided me with emotional comfort and was straightforward about the probabilities and the required stimulation cycles. He organized my chaotic needs and concerns into a reasonable and compassionate process, all while maintaining high efficiency. This year, my AMH level was only 1.04, which belongs to premature ovarian failure. Despite this, Dr. Freije and I are seizing the last best time. After the first stimulation cycle in April, I had an excellent male embryo. However, since I was set on having a girl, Dr. Freije advised a three-month adjustment and asked me to carefully record my menstrual cycle and duration. Following this, I was fortunate to have an embryo of a girl. Throughout this period, Dr. Freije took the time to address my concerns and offer reassurance, which gradually improved my negative emotions. This experience was greatly supported by his attentive care.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
If you have many questions, consider using your phone's notes app or bringing a notebook to your appointment to record the advice and information given by the doctor and nurse. Every detail is important, and much of the information may differ from what you find online.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Before visiting Dr. Freije at this clinic, I had been to another clinic out of state. That clinic always seemed very busy and couldn’t allocate much time for communication, which left me feeling anxious and confused. I have specific requirements and strong preferences when it comes to fertility, so I needed more time to discuss my concerns with the doctor. Dr. Freije was exactly what I was looking for. He took ample time to listen to my needs regarding sperm donors and the baby's gender, and he maintained close contact with me throughout the process. Every moment, he and his team showed great patience and went above and beyond my expectations, which gave me more confidence and eased my anxiety about the outcome. Of course, the final PGT report result was excellent, and I am very satisfied. Dr. Freije is also very knowledgeable; he provided various treatment options for every question I had. Additionally, because I was afraid of pain, Dr. Freije was very understanding and opted for a full anesthesia egg retrieval procedure combined with advanced egg retrieval technology, which made me feel very secure.
Describe your experience with your nurse at Ember Fertility Center. (Assigned nurse: Savaaih)
Savaaih is my care coordinator, and she is incredibly empathetic and experienced, ensuring I never get stuck in the process. She is friendly, enthusiastic, and attentive, always going out of her way to provide me with necessary medication and procedural information. This level of support is crucial compared to my previous experiences. I tend to get anxious and can become fearful of any tests, but Savaaih has always been by my side, offering a comforting hug when I'm upset and providing extremely detailed information when I need it. It has been a truly positive experience.
Describe your experience with Ember Fertility Center.
First of all, I have to say that the clinic's location is fantastic. I can even think of it as a mini-vacation, with beautiful Laguna Beach nearby. Everyone at the clinic is polite; From the moment I arrived, the front desk coordinator greeted me with a smile, remembered my name and needs, and made my visit comfortable. My schedule was tight, but the staff efficiently arranged my appointments with doctors and tests, minimizing wait times. I went through 2 stimulation cycles, and the doctor adjusted the medication based on my varying physical conditions to ensure even follicle development. Additionally, the clinic offers a wide range of sperm donors, and I was able to find a donor with the high IQ and Asian background that I needed.
9
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
10
Age 38
2 IVF
Donor Sperm
Surrogacy
Diminished Ovarian Reserve
East Asian
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije always approached our conversations with a gentle demeanor...was completely honest with me about what treatment methods were best, which were effective, and which were not...empathy and the meticulous plans he created for each step...His own experience with IVF adds to his reliability and professionalism
[At Ember Fertility Center] the entire medical team made special arrangements to ensure I had the time to thoroughly understand the IVF process...all the nurses were fantastic. Each one was incredibly compassionate...they offer a wide and rich selection of sperm and surrogate mothers
How was your experience with William Alexander Freije at Ember Fertility Center?
In late March this year, I had my first video consultation with Dr. Freije. Because my schedule was extremely tight, the entire medical team made special arrangements to ensure I had the time to thoroughly understand the IVF process. Dr. Freije always approached our conversations with a gentle demeanor, dedicating ample time to explain any questions I had about my health indicators. He was completely honest with me about what treatment methods were best, which were effective, and which were not. As someone who tends to be indecisive and detail-oriented, I greatly appreciated Dr. Freije's empathy and the meticulous plans he created for each step. He helped me make the most beneficial decisions without wasting time. During my ovarian stimulation period, I had to travel to Nevada for follow-up appointments, requiring flights back and forth. Dr. Freije always ensured there was ample time allocated for each visit, which gave me great peace of mind. Moreover, Dr. Freije’s extensive knowledge and experience were crucial to achieving the positive outcome I ultimately had.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
If you have many questions, don’t hesitate to ask directly; it’s crucial for your treatment. Partial understanding is not responsible for your health. You can rest assured that Dr. Freije will always take the time to answer questions in clear, understandable language. And don’t worry about language barriers, as there are coordinators available for Japanese, Korean, and Chinese translations.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Dr. Freije treated me like a true family member, showing great concern, making time for me, and giving me the utmost respect and care. Due to my long-term staying up late and social drinking, and given my age, my AMH level was only 0.7, which made egg retrieval a significant challenge. However, Dr. Freije and his team continuously encouraged me throughout the treatment. They took the time to comfort me whenever I felt anxious or upset, and I felt exceptionally well cared for. I was very fortunate that my personalized treatment plan went smoothly. Although I retrieved only 3 eggs, all of them matured, and 2 of them developed into blastocysts. It felt like hitting the jackpot, and it was absolutely amazing. Dr. Freije's father was also a doctor, and he comes from a medical family. His own experience with IVF adds to his reliability and professionalism, and he truly understands my needs. He is an outstanding doctor.
Describe your experience with your nurse at Ember Fertility Center.
I have to say, all the nurses were fantastic. Each one was incredibly compassionate. When my primary nurse heard that I ended up with one male and one female embryo ready for transfer, and that the chromosomes were all healthy, she was moved to tears. It was truly touching. The nurses here are very organized and managed everything perfectly, even with my chaotic travel schedule. My primary nurse was kind, empathetic, and especially skilled at blood draws—there was absolutely no pain at all.
Describe your experience with Ember Fertility Center.
The experience at this clinic was excellent. First, they offer a wide and rich selection of sperm and surrogate mothers. The nurses mentioned that they have their own specialized sperm and egg bank, which perfectly matched my needs. I wanted a young, handsome sperm donor from an Ivy League school in the UK with a history of live births, and the clinic quickly identified excellent candidates for me. Additionally, due to my own health issues, the number of eggs retrieved was very low. The doctor and the embryology lab director communicated with me in advance about the expected number, allowing me to set realistic expectations. The final result was much better than I had anticipated, and my family and I were extremely satisfied and happy. Everyone here was very friendly, remembered my name, and always did their best to help me and answer any questions I had.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
10
Age 32
1 IVF
Donor Sperm
East Asian
Income $50K - $99K
Sales Representative
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
[Dr. William Alexander Freije] is adept at understanding our needs comprehensively (even though we are part of the LGBT community)...takes the time to answer any questions we may have...adjusts medications as needed to minimize any setbacks...incredibly compassionate, deeply passionate about his work, and has taken exceptional care of both me and my partner
As a lesbian couple, we were treated no differently than any other couple [at Ember Fertility Center]...were greeted with warmth and professionalism...nursing team has always been compassionate and attentive...front desk staff were always friendly and efficient... All procedures and follow-up appointments have met and exceeded my expectations
How was your experience with William Alexander Freije at Ember Fertility Center?
I highly recommend Dr. Freije as a fertility doctor. He is adept at understanding our needs comprehensively (even though we are part of the LGBT community) and takes the time to answer any questions we may have. He carefully reviews our blood test results and adjusts medications as needed to minimize any setbacks. Fortunately, we haven't encountered any setbacks. The timing for egg retrieval and implantation at this clinic is perfectly coordinated with my menstrual cycles, which is rare and very well-timed. I started medication after egg retrieval in late April, and in the second month, a 4BC-grade embryo was successfully implanted, resulting in a positive pregnancy test after blood tests at the end of May. All procedures and follow-up appointments have met and exceeded my expectations.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
Schedule your initial consultation now with Dr. Freije. He is very busy, but once he becomes your primary doctor, his response time is rapid, and appointments are smooth without any issues.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Dr. Freije embodies everything I hoped for in a fertility specialist, and more. He is incredibly compassionate, deeply passionate about his work, and has taken exceptional care of both me and my partner. Initially we are unsured about whose eggs to use, Dr. Freije tailored a detailed plan for us instead of following a standard procedure, earning our complete trust. He also provided excellent options for sperm selection, including a donor who graduated from Brown University, which greatly satisfied us. This month, I was thrilled to hear the baby's heartbeat—a joy made possible by Dr. Freije. I am immensely grateful.
Describe your experience with the nursing staff at Ember Fertility Center.
When we entered Ember, we were greeted with warmth and professionalism. The front desk staff were always friendly and efficient, handling appointment scheduling and administrative tasks flawlessly and effortlessly. They ensured our appointments were punctual and addressed any questions regarding paperwork with professionalism and patience. We have translation needs in language and have repeatedly discussed the process of sperm selection. The nursing team has always been compassionate and attentive, making us feel comfortable and cared for during every visit. We originally belonged to a minority group, but when seeking medical treatment here, the nurses' understanding and sincerity have made us feel free.
Describe your experience with Ember Fertility Center.
As a lesbian couple, we were treated no differently than any other couple, which is crucial when choosing an IVF doctor. From our initial consultation with Dr. Freije, we felt completely comfortable. His knowledge and ability to address our questions were incredibly impressive. The entire staff team deserves commendation as well. They ensured frequent visits and easy appointment scheduling, making us feel like top priority. It's a beautiful yet challenging journey, and we are grateful we chose Ember to guide us along this path. You can't imagine the excitement my partner and I felt when we heard the baby's heartbeat, realizing we could actually have a child of our own.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
10
Age 38
1 IVF
Diminished Ovarian Reserve
East Asian
Income $50K - $99K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije exceeded all of our expectations...communicated with us quickly and took the time to make us feel like he truly cared...patience and gentle approach during appointments and procedures...commendable level of empathy...I am 38 and BMI=28.8, he took my specific anxieties into account and we found a way to do it that worked for both of us.
[At Ember Fertility Center] all the staffs demonstrated an exceptional level of expertise and support...Our calls were always addressed and I never felt as if I was alone or uninformed...all of the staff are amazing...answered my questions by phone or email even after hours
How was your experience with William Alexander Freije at Ember Fertility Center?
My husband and I struggled with infertility for over 4 years before we finally decided to see a reproductive specialist. Dr. Freije exceeded all of our expectations. Dr. Freije and his team helped us create a miracle. I'm currently detecting a healthy fetal heartbeat, something I didn't think would ever happen for me. Dr. Freije communicated with us quickly and took the time to make us feel like he truly cared about our situation. I'm an A-type, Virgo, so I worry about every detail. He made sure to give me all the details, and then when I still didn't understand the details ( IVF is super overwhelming),Dr. Freije would re-answer my question time and time again.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
I had done many research about IVF, like most, attempting to control every aspect of my fertility journey. However, with Dr. Freije, I felt an immediate sense of trust. I knew I could rely on his expertise and let go of my need to micromanage. JUST Trust him because he knows what he’s doing.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Dr. Freije's genuine care and thorough provision of information left a profound impression on me. His patience and gentle approach during appointments and procedures ensured I never felt rushed or anxious. Moreover, he demonstrated a commendable level of empathy by actively working with me and his team to alleviate any financial concerns I had regarding the procedure. We had discussions about timing and my goals, for example I am 38 and BMI=28.8, he took my specific anxieties into account and we found a way to do it that worked for both of us.
Describe your experience with the nursing staff at Ember Fertility Center.
Honestly all of the staff are amazing. They never rushed me, and nursing staff answered my questions by phone or email even after hours. I know that I had a lot of questions but I never was made to feel like I was bother her. Everyone was friendly and kind, and welcomed me to the office each time. I honestly never had a bad experience.
Describe your experience with Ember Fertility Center.
Throughout my experience, which ultimately led to a successful outcome, Dr. Freije and all the staffs demonstrated an exceptional level of expertise and support. He was compassionate with our infertility and was confident in our ability to conceive. He participated in every procedure and was always available. Our calls were always addressed and I never felt as if I was alone or uninformed. I've never felt so much support from a doctor before. I would highly recommend this clinic for anyone looking for fertility treatment.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 49
Donor Eggs
Surrogacy
East Asian
Income $50K - $99K
Accountant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije truly understood my situation; he is kind, considerate, and a great listener...underwent additional tests for cytomegalovirus and single-gene disorders...advised me on maintaining a balanced diet, exercising appropriately, and taking fish oil supplements...was deeply invested in the outcomes and brought a high level of compassion and humanity
I have a very positive impression of [Ember Fertility Center]...clinic arranged for a Chinese coordinator to help me review the report, closely communicating with Dr. Freije to develop a treatment plan...has a well-equipped egg bank, and I had two enjoyable experiences selecting egg donors
How was your experience with William Alexander Freije at Ember Fertility Center?
Although my age might not be suited for sentimentality, I still want to express how much I will miss Dr. Freije. I was born in 1974, and now at 50, I have experienced a disappointing IVF attempt at a clinic in Thailand, which left me feeling discouraged and pessimistic about fertility treatments. My parents love children, and as an only child, I really want to carry on the family lineage. Dr. Freije truly understood my situation; he is kind, considerate, and a great listener. He reviewed my medical history, asked insightful questions, and gave me plenty of time to ask my own. I tested positive for the hepatitis B core antibody, and to ensure a healthy baby, I underwent additional tests for cytomegalovirus and single-gene disorders. Dr. Freije also advised me on maintaining a balanced diet, exercising appropriately, and taking fish oil supplements. Throughout my treatment, I felt genuinely cared for by someone who understood my condition and my concerns. Dr. Freije was deeply invested in the outcomes and brought a high level of compassion and humanity to the entire experience. I have complete trust in him.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
Don't be afraid to ask questions—especially about those unspoken needs and inner thoughts that need to be expressed. You don’t want to have regrets when it comes to major life decisions. Dr. Freije will help you with everything.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Dr. Freije and his medical team are outstanding—knowledgeable and professional. The clinic staff not only excel in interpersonal interactions but also display a warm and caring attitude. I firmly believe that every piece of advice, diagnosis, treatment, and medication decision is based on years of experience and scientific research. The recommendations provided by the doctor come after a thorough understanding of my needs, medical history, and family situation. Throughout the journey, both Dr. Freije and the nursing team have been incredibly kind, compassionate, and honest, always open to my thoughts and understanding of my concerns. When I chose my first egg donor, the clinic promptly contacted me to switch to another donor due to our overlapping genes, and they arranged for a genetic screening to ensure a good match. So far, every step taken by the clinic has been thoughtful and comforting. Even during difficult times, I feel like I’m in my comfort zone, supported by a wonderful group of friends who provide me with the most professional advice.
Describe your experience with your nurse at Ember Fertility Center. (Assigned nurse: Becky)
Becky is an incredibly responsible nurse who is very friendly and provided me with immense support and encouragement. Due to my health and needs, the entire treatment process was quite lengthy, but thankfully I had Becky and the rest of the team. They truly made me feel like a part of their family. Since medication protocols differ between the U.S. and Asia, whenever I had questions or concerns about the medications, she was always available to answer calls or texts, patiently explaining everything without frustration. She even took the time to send me encouraging messages on weekends and keep me updated on the progress of my procedure, which gave both me and my family a sense of reassurance and trust. My experience has been excellent.
Describe your experience with Ember Fertility Center.
I have a very positive impression of this clinic. Due to time constraints, I had my semen analysis done in China, and the clinic arranged for a Chinese coordinator to help me review the report, closely communicating with Dr. Freije to develop a treatment plan. This spared me the awkwardness of not being able to clearly express my health situation. The clinic also has a well-equipped egg bank, and I had two enjoyable experiences selecting egg donors. The egg quality was excellent, and ultimately, 10 embryos were sent for genetic screening, resulting in 7 viable embryos—4 boys and 3 girls—ready for transfer. I am already looking forward to the arrival of my babies. Throughout the entire treatment process, I felt completely safe and trusted the whole team here.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 30
1 IVF
Male Factor
East Asian
Income $50K - $99K
Graphic Designer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. William Alexander Freije] was not only kind and positive, but also extremely patient and understanding...exuded a sense of warmth and professionalism...setting realistic expectations and clearly outlining what problems and roadblocks we may or may not face.
[AT Ember Fertility Center] They can not only speak Chinese and Korean fluently, but also very idiomatically...All the staff treated us with understanding...No weaknesses. Again we can not recommend or rave about them enough...medical service was very thoughtful and the clinic facilities were all very new and comfortable
How was your experience with William Alexander Freije at Ember Fertility Center?
We have great trust in Dr. Freije. From our very first consultation, he was not only kind and positive, but also extremely patient and understanding. He effortlessly exuded a sense of warmth and professionalism. While also setting realistic expectations and clearly outlining what problems and roadblocks we may or may not face. Everything went according to plan and I think he did an absolutely remarkable job in adjusting medication based on how my body reacted. He really showed extraordinary expertise and dedication.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
Trust Dr. Freije without a shred of doubt! He knows precisely what he's up to and he's definitely not just aiming to get you to go through all these treatments for the sake of making money.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Just like any normal couple, my wife and I were extremely skeptical. Especially after having been to another clinic where they had already drained us both financially and emotionally. We scheduled our first appointment and met with Dr. Freije right away. He was upfront about the risks and possibilities, which is exactly what you expect from a doctor - honesty. We decided to go ahead with the IVF process. The process was indeed lengthy, but the team and Dr. Freije himself made it a bit more comforting. Throughout the consultation, Dr. Freije was extremely kind and took the time to explain things to us and answer all our queries. At no point did we feel that he was insensitive towards us or that he had poor communication abilities. I've encountered both really good and really bad doctors before, but Dr. Freije is truly a remarkable doctor.
Describe your experience with the nursing staff at Ember Fertility Center.
My wife and I were really quite anxious at the outset of our visit to this clinic, given that we are both not good at speaking English, but the nurses resolved our worry. They can not only speak Chinese and Korean fluently, but also very idiomatically, making us feel extremely intimate. Throughout our collaboration, we didn't experience any discomfort in communication at all. This is extremely important! All the staff treated us with understanding. The process of our cooperation culminated in an outstanding result - we're going to have a baby.
Describe your experience with Ember Fertility Center.
No weaknesses. Again we can not recommend or rave about them enough. My wife and I were used to waiting before, but in this clinic, all the plans always run on schedule, I never had to wait more than a couple minutes in the waiting room for my appointment. Dr. Freije has the absolute best bedside manner. He is always compassionate and knowledgeable. The entire team was extremely warm and friendly. I had difficulty having a child due to my problem of having weak sperm, but the doctor and nurses worked a miracle. The medical service was very thoughtful and the clinic facilities were all very new and comfortable.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
9
NPS
9
Age 35
1 IVF
PCOS
Native American
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije is incredibly empathetic and learned...listens to my concerns and questions...willing to adjust my course of treatment to try to better maximize the outcome...He had a calming presence...he took his time and made sure all of our questions were answered and we had a better understanding on the situation
[Ember Fertility Center] is absolutely wonderful...They are amazing at communicating...front office staff is always smiling when they greet me, I was always able to make appointments that worked with my schedule...reachable and responsive via every platform
How was your experience with William Alexander Freije at Ember Fertility Center?
Dr. Freije is incredibly empathetic and learned. He listens to my concerns and questions. He’s also been willing to adjust my course of treatment to try to better maximize the outcome. We went to two other fertility clinics in town before finding him, and neither come even close to comparing. He does not have an ego which is amazing for a doctor of his level.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
If you are tired struggling for conceiving, do not hesitate - go and see Him! I am still on my fertility journey but just having my diagnosis and treating it has improved my quality of life which i will be forever thankful for.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Dr. Freije and other staffs in the clinic always called my partner and I by name and, displaying a genuine interest in expanding our family. Previously, I already had a daughter. In order to create a balanced family environment for her growth, I've been hoping for a son, envisioning outings for the four of us. However, due to my PCOS, natural conception became challenging. Dr. Freije understood my predicament deeply, he shared his IVF story with me, offering inspiration and ultimately leading to my satisfying outcome. He had a calming presence. When we had our consult and also any appointment with him he took his time and made sure all of our questions were answered and we had a better understanding on the situation.
Describe your experience with your nurse at Ember Fertility Center. (Assigned nurse: Becky)
I had a very positive experience with my whole care team. They were reachable and responsive via every platform. So far I had a positive experience with all the clinical and office staffs. Becky is such a nice nurse, she explains everything thoroughly and goes above and beyond for her patients. I am scared of needles and she really helped me through my treatment and walked me through everything.
Describe your experience with Ember Fertility Center.
I think this clinic is absolutely wonderful and I’d highly recommend them. They are amazing at communicating. They will call just to make sure you know which day or time you should going to or just anything little like that. They never make me feel like I’m wasting their time, even though I know how busy they are. The front office staff is always smiling when they greet me, I was always able to make appointments that worked with my schedule.
9
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 38
1 Embryo Freezing
Donor Sperm
East Asian
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije dedicates ample time to addressing all my inquiries and questions...is sympathetic and has a great bedside manner..went above and beyond to make me feel informed and prepared...was confident, which instilled trust, and he walked me through several potential scenarios.
Strengths [of Ember Fertility Center]- Amazing results, amazing care! All of the staff is so welcoming and compassionate. EMBER is very clean and new. Members are thorough and are really there for you every step of the way...after each process, I was able to meet with a nurse practitioner
How was your experience with William Alexander Freije at Ember Fertility Center?
Dr. Freije dedicates ample time to addressing all my inquiries and questions. He is sympathetic and has a great bedside manner. Dr. Freije went above and beyond to make me feel informed and prepared. He was confident, which instilled trust, and he walked me through several potential scenarios. I felt like he took a good amount of time with me.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
Come prepared with questions. And if you have any thoughts about your treatment plan, don't hesitate to share them because Dr. Freije is very knowledgeable.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Every single person from the ladies at the front desk to the lovely people in the labs were rooting for me. Dr. Freije conversations felt like those with a friend or family member, yet he was honest about the potential outcomes and success rates of our treatments. He provided guidance while allowing me to make my own decisions about which treatments I was ready to pursue. Additionally, he helped me select the options that were financially viable for me.
Describe your experience with your nurse at Ember Fertility Center. (Assigned nurse: Savaihh)
I love that after each process, I was able to meet with a nurse practitioner. It provided a great sense of reassurance, especially since my advanced age and the psychological pressure. Sitting down to discuss the plan and gain a clear understanding of the process was invaluable. The rest of the staff, from check-in to check-out, were incredibly friendly and accommodating.
Describe your experience with Ember Fertility Center.
Regarding Strengths- Amazing results, amazing care! All of the staff is so welcoming and compassionate. EMBER is very clean and new. Members are thorough and are really there for you every step of the way. And for weaknesses- The fertility center is a decent drive from me. They are an amazing clinic and I would use them again any day if we decided to do IVF again.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 36
1 Embryo Freezing
Donor Sperm
East Asian
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije explained to me how important the carrier screening was and how should I choose a health doner...talked to me nicely every time I visited the clinic...adjust the protocol frequently...retrieved 15 mature eggs and icsi them all, got 6 embryos and 3 has passed PGT-A...used follistim, cetrotide and menopure
[Envita Fertility Center] is a newer clinic definitely...one hand you may feel unsure whether you can trust...can’t find any statistics on CDC website...they have best and newest equipment and nice environment...doctor and embryologist are professional and experienced both academically and clinically...Gen is my nurse, she is absolutely professional...They are patient and warm-hearted.
How was your experience with William Alexander Freije at Ember Fertility Center?
I was 36 when I decided to do embryo frozen with sperm donation. My AMH was 2.03, and AFC was about 20. Before it started Dr. Freije explained to me how important the carrier screening was and how should I choose a health doner. I was totally trust him because he has PHD in genetic area. He talked to me nicely every time I visited the clinic. He did the check by himself and adjust the protocol frequently, which made me feel reliable. I retrieved 15 mature eggs and icsi them all, got 6 embryos and 3 has passed PGT-A. Ii’s a good number for my age. I am satisfied with my result.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
Just listen to him and trust him. I do think that doctors are more professional than we are. So just do whatever he told you to do and believe what he said. If you have any questions just ask. I’m sure that he will be more than happy to explain to you.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Dr. Freije is so gentle and polite. He has always been patient with me throughout the whole process explaining every detail and possibility. During the initial five days, I was concerned about PCOS due to my AFC number, but Dr. Freije made efforts to ease my anxiety, reassuring me that there was no need to worry as he had experience with such situations. His reassurance helped me greatly. I am deeply thankful to have him as my doctor, assisting me in preserving fertility so that, if I choose, I may one day have my own baby.
Describe the protocols William Alexander Freije used in your cycles at Ember Fertility Center and their degree of success.
I used follistim, cetrotide and menopure. I felt bloated because I have more follicles than most women at my age. But this feeling disappeared 3 days after egg retrieval as I followed Dr. Freije’s advice and drink tons of water everyday.
Describe your experience with your nurse at Ember Fertility Center. (Assigned nurse: Savaihh)
They are patient and warm-hearted. You will feel nothing but like home and being surrounded by your old friends. Gen is my nurse, she is absolutely professional and I almost did not feel a thing when she drew my blood, which is very important because Dr. Freije is so scrupulous that he monitored my hormones every other day during the stimulation.
Describe your experience with Ember Fertility Center.
This is a newer clinic definitely. So it has both sides. On one hand you may feel unsure whether you can trust them because apparently I can’t find any statistics on CDC website. On the other, they have best and newest equipment and nice environment so that I had a wonderful experience in this clinic and a good result. I think my experience with EFC has proven that a new clinic doesn't equal a new medical team. Their doctor and embryologist are professional and experienced both academically and clinically so I don’t think being NEW is a problem to me.
Describe the costs associated with your care under William Alexander Freije at Ember Fertility Center.
It’s a whole package including all blood tests, ultrasounds, egg retrieval, pgt-a, blastocyst freezing and storage, etc.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified
Verified

This patient has provided documentation of treatment at this clinic.

2024, Successful
NPS
10
NPS
10
Age 34
1 Embryo Freezing
East Asian
Income $50K - $99K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Freije is awesome, friendly and did not pressure me with anything...all care and appointments are handled solely by Dr. Freije...laid out many personalized treatment plans, the probability of success and the associated costs...loves to follow up with his patients even when your care with him is over
[Ember Fertility Center] have been incredibly kind and supportive throughout a process that can result it positive or negative results. I never felt coerced or ignored...typically very prompt and genuinely strive hard to cooperate with you...always answers within hours
How was your experience with William Alexander Freije at Ember Fertility Center?
Dr. Freije is truly extraordinary. He loves to follow up with his patients even when your care with him is over. He answers every question my raise, and at the same time, gave me hope especially I have my own worry. As a celibatarian, I don't have a strong desire for a partner. However, as I grow older, I start to worry that one day when I want a child, I might not have suitable eggs anymore. Dr. Freije suggested that I freeze embryos instead of eggs because the success rate of embryo transfer after freezing is higher. I appreciate Dr. Freije 's professionalism, which saves me from taking detours. Also, all care and appointments are handled solely by Dr. Freije, As I am not a native American , this was highly significant to me as it's more like concierge medical care since everything is paid out of pocket.
What's one piece of advice would you give a prospective patient of William Alexander Freije at Ember Fertility Center?
Speak freely and frankly but listen to his advice. If you have any particular preferences regarding medication (brand), he does pay attention and will proceed in accordance with what makes you feel at ease.
During treatment, were you treated like a number or a human with William Alexander Freije at Ember Fertility Center?
Finding a trust worthy IVF doctor is difficult and after all my research and yelping, I decided to go with Ember Fertility Center and Dr. Freije. Dr. Freije is awesome, friendly and did not pressure me with anything. He always answered my questions, explained all the options we had, and gave me everything I needed to know at each step of the process. With Dr. Freije, he listened to my concerns. I am not young and knew I would meet some challenges for egg retrieval. Dr. Freije laid out many personalized treatment plans, the probability of success and the associated costs. I felt so informed and made a decision that was right for me.
Describe your experience with the nursing staff at Ember Fertility Center.
During the embryo freezing journey so many questions arise and the nursing staff always encourage me to email them whenever I have one (big or small, basic or complex). And they always answers within hours. This helps with anxiety and not to go down rabbit holes. staff also share their cell which I can text for urgencies. They were supportive, informative, and efficient. All of them made me feel at ease and I loved speaking with them each time.
Describe your experience with Ember Fertility Center.
I simply cannot express enough gratitude towards Dr. Freije and her team. They have been incredibly kind and supportive throughout a process that can result it positive or negative results. I never felt coerced or ignored. I truly appreciated the level of care provided and no question was deemed insignificant. It felt as if Dr. Freije and nurses were well-educated and highly knowledgeable. The clinic is excellent. They are typically very prompt and genuinely strive hard to cooperate with you. I truly cannot thank them enough for the positive result of my treatment.
10
Doctor
William Alexander Freije
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ember Fertility Center
Laguna Hills
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5

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