William Schlaff

Rated 9.2
Strongly recommend: 75%Neutral: 13%Don't recommend: 13%9.2
75% strongly recommend
5 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.4
6.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.4
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Michigan
Residency
U. of Michigan
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone

5 patient reviews

Verified
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 39
1 IVF
Unexplained
European
Income $100K - $199K
Professor
1st of 2 Docs
4 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Schlaff took the time to get to know my partner and me and our long history with secondary infertility. He was able to provide insight into many of our unanswered questions from our prior IVF clinic and recommended we see his staff clinical psychologist prior to deciding if and how to proceed with treatment...Throughout my time with Dr. Schlaff, he called me personally multiple times to discuss results, provide updates, and offer support. He was always available to answer questions we had and was warm while also being direct. I felt that he and everyone else in the clinic got to know us throughout our treatment and were all in our corner the whole time.
I primarily interacted with two NPs in the clinic [RMA of Philadelphia] who were both outstanding. They were excellent communicators via phone and email- I would often get a response immediately if I emailed during the day. They were extremely helpful in guiding me with where to get the medications at the best prices, were always on top of prescribing what I needed well ahead of time, and helped me anticipate what I would need for each upcoming step. It was always a pleasure seeing them in the office and I felt that I could reach out to them for anything I needed.
How was your experience with William Schlaff at RMA of Pennsylvania?
Strengths and weaknesses Dr. Schlaff was knowledgeable, compassionate, warm, and direct. He made several small adjustments during my cycle that I truly believe made a difference in our outcome, such as delaying our retrieval by two days to allow for more follicles to mature (resulting in a couple more eggs being retrieved than would have otherwise) and also delaying our FET because I had fluid in my uterus. He adjusted medications to reduce the fluid down to almost none by transfer day. I found him to be an excellent communicator and felt from the beginning that no matter the outcome, we would have been satisfied that we gave it one last try under his care. I would wholeheartedly recommend Dr. Schlaff to anyone and can think of no weaknesses whatsoever.
What's one piece of advice would you give a prospective patient of William Schlaff at RMA of Pennsylvania?
Do not hesitate to meet with him if you are thinking about undergoing fertility treatment.
During treatment, were you treated like a number or a human with William Schlaff at RMA of Pennsylvania?
Prior to being treated by Dr. Schlaff, I was seen at a different clinic where I rarely saw or spoke with my main physician and was seen by different doctors, nurses, and ultrasound techs at each visit. I was seen at this prior clinic over the course of two years for 4 IUIs and 2 IVF cycles (none successful) and saw my original doctor a total of 3 times. This was my baseline experience with infertility treatment prior to deciding to switch clinics. From the very first time I met Dr. Schlaff, I knew my experience would be different. Dr Schlaff took the time to get to know my partner and me and our long history with secondary infertility. He was able to provide insight into many of our unanswered questions from our prior IVF clinic and recommended we see his staff clinical psychologist prior to deciding if and how to proceed with treatment. The emotional and mental aspect of our treatment was never addressed or considered at the prior clinic. Throughout my time with Dr. Schlaff, he called me personally multiple times to discuss results, provide updates, and offer support. He was always available to answer questions we had and was warm while also being direct. I felt that he and everyone else in the clinic got to know us throughout our treatment and were all in our corner the whole time.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Jen and Shannon)
I primarily interacted with two NPs in the clinic who were both outstanding. They were excellent communicators via phone and email- I would often get a response immediately if I emailed during the day. They were extremely helpful in guiding me with where to get the medications at the best prices, were always on top of prescribing what I needed well ahead of time, and helped me anticipate what I would need for each upcoming step. It was always a pleasure seeing them in the office and I felt that I could reach out to them for anything I needed.
Describe your experience with RMA of Pennsylvania.
Strengths: small number of doctors at each practice location, so you see the same couple of doctors every time; monitoring ultrasounds are all performed by the physicians; continuity of care with both doctors and nurses; friendly and professional office staff; knowledgable financial coordinator Weaknesses: weekend monitoring at a different office was less convenient for me than the weekday office location I believe that the attentiveness of Dr. Schlaff and the other practitioners at the clinic made the all the difference in our successful outcome, especially since I went to his clinic years later than my prior clinic where I had multiple failed IUIs and IVF cycles.
Describe the costs associated with your care under William Schlaff at RMA of Pennsylvania.
self-pay: 18K for single IVF cycle with PGS and ERA biopsy, including meds, though some meds were covered by insurance
10
Doctor
William Schlaff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ+
LGBTQ+
2022, Consult
NPS
9
NPS
9
Age 35
European
Latinx
Income $100K - $199K
Professor
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schlaff thoroughly read the paperwork that I submitted before our consultation and referred to both my profession and my partner's profession several times during the consultation...Dr. Schlaff is a warm and extremely experienced in the field. He is thoroughly engaged with patient care and appears to genuinely love what he does. He has been in the field for a long time and is able to draw on professional connections around the country...
RMA is conveniently located with several different offices in PA and the Philadelphia region. They have experienced doctors and transparent pricing. The communication with nurses is reliable and as frequent as I've needed it to be. One thing I'd like to have more freedom with is the specific kinds of genetic tests that they offer...Shannon [nurse] called me a day of two after my first consult with Dr. Schlaff. She was warm and very knowledgeable. After that initial phone call, I wrote to her several times via email and she always responded promptly and with helpful information...
How was your experience with William Schlaff at RMA of Pennsylvania?
Dr. Schlaff is a warm and extremely experienced in the field. He is thoroughly engaged with patient care and appears to genuinely love what he does. He has been in the field for a long time and is able to draw on professional connections around the country.
During treatment, were you treated like a number or a human with William Schlaff at RMA of Pennsylvania?
Dr. Schlaff thoroughly read the paperwork that I submitted before our consultation and referred to both my profession and my partner's profession several times during the consultation.
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Shannon Graves)
Shannon called me a day of two after my first consult with Dr. Schlaff. She was warm and very knowledgeable. After that initial phone call, I wrote to her several times via email and she always responded promptly and with helpful information.
Describe your experience with RMA of Pennsylvania.
RMA is conveniently located with several different offices in PA and the Philadelphia region. They have experienced doctors and transparent pricing. The communication with nurses is reliable and as frequent as I've needed it to be. One thing I'd like to have more freedom with is the specific kinds of genetic tests that they offer.
Describe the costs associated with your care under William Schlaff at RMA of Pennsylvania.
co-pay for diagnostic testing
9
Doctor
William Schlaff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Unsuccessful
NPS
8
NPS
9
Age 34 - 36
Unexplained
European
Income $50K - $99K
2nd of 3 Docs
6 IUI With Other Docs
Neutral
Strongly Recommends
Unsuccessful
He [Dr. Schlaff] was thorough and very experienced. He was patient and considerate. He had a great bedside manner. He never made me feel bad about my infertility and always stayed positive and hopeful. He communicated regularly and always told my husband and I to reach out if we needed anything.... He always stressed the positives and placed no blame on me or my husband. He was thorough and explained everything in a way that was easy to understand.
Great communication. Everyone [RMA of Philadelphia] worked together as a team and treated my husband and I with the highest regard. They supported us and showed empathy. They were sensitive to our needs and situation. They were always positive and full of energy, especially in early mornings!...They were all very freindly. I could trust them. They began to feel like family.... He [Dr. Schlaff] had a great bedside manner.
How was your experience with William Schlaff at RMA of Pennsylvania?
He was thorough and very experienced. He was patient and considerate. He had a great bedside manner. He never made me feel bad about my infertility and always stayed positive and hopeful. He communicated regularly and always told my husband and I to reach out if we needed anything.
What's one piece of advice would you give a prospective patient of William Schlaff at RMA of Pennsylvania?
Just to be patient and to listen to him. He will lead you in the right direction.
During treatment, were you treated like a number or a human with William Schlaff at RMA of Pennsylvania?
He always stressed the positives and placed no blame on me or my husband. He was thorough and explained everything in a way that was easy to understand.
Describe the protocols William Schlaff used in your cycles at RMA of Pennsylvania and their degree of success.
We did iui's. My previous doctor preformed other procedures to diagnose a problem if there was one.
Describe your experience with the nursing staff at RMA of Pennsylvania.
They were all very freindly. I could trust them. They began to feel like family.
Describe your experience with RMA of Pennsylvania.
Great communication. Everyone worked together as a team and treated my husband and I with the highest regard. They supported us and showed empathy. They were sensitive to our needs and situation. They were always positive and full of energy, especially in early mornings!
Describe the costs associated with your care under William Schlaff at RMA of Pennsylvania.
My insurance didn't cover the iui's or any in vitro fertilization.
Describe William Schlaff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Pennsylvania.
He believed in only one transfer if we did in vitro.
8
Doctor
William Schlaff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
6
NPS
8
Age 30 - 31
6 IUI
Diminished Ovarian Reserve
Unexplained
Latinx
Income $200K - $499K
Sales Representative
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Schlaff] is very kind and supportive. Definitely on the side of his patients but also factual and realistic. So as much as he wanted it for us, he could not control the outcome...I want a doctor to dig deeper and I feel like he did not. He was helpful in getting us a reason for pregnancy not to be occurring and I feel he took the perfect first steps but as it didn’t work I think we should have been more aggressive in next steps. He was super compassionate as I was scared about all the firsts and he did a good job at explaining everything.
We chose IUI first and did 6 rounds of clomid with IUI [at RMA of Philadelphia]...[The nurses are] Very nice and good at their jobs...Very on top of patient relationship and quick. Get you and in and out. Flexible on appt times or lateness. Good on explaining things and keeping you updated on what is going on. I didn’t mind getting my blood drawn because they were good...He [Dr. Schlaff] is very kind and supportive. Definitely on the side of his patients but also factual and realistic. So as much as he wanted it for us, he could not control the outcome...I want a doctor to dig deeper and I feel like he did not. He was helpful in getting us a reason for pregnancy not to be occurring and I feel he took the perfect first steps but as it didn’t work I think we should have been more aggressive in next steps. He was super compassionate as I was scared about all the firsts and he did a good job at explaining everything.
How was your experience with William Schlaff at RMA of Pennsylvania?
I want a doctor to dig deeper and I feel like he did not. He was helpful in getting us a reason for pregnancy not to be occurring and I feel he took the perfect first steps but as it didn’t work I think we should have been more aggressive in next steps. He was super compassionate as I was scared about all the firsts and he did a good job at explaining everything.
What's one piece of advice would you give a prospective patient of William Schlaff at RMA of Pennsylvania?
Be your own best advocate.
During treatment, were you treated like a number or a human with William Schlaff at RMA of Pennsylvania?
He is very kind and supportive. Definitely on the side of his patients but also factual and realistic. So as much as he wanted it for us, he could not control the outcome.
Describe the protocols William Schlaff used in your cycles at RMA of Pennsylvania and their degree of success.
We chose IUI first and did 6 rounds of clomid with IUI. One of the rounds we did not do IUI. I forget why.
Describe your experience with the nursing staff at RMA of Pennsylvania.
Very nice and good at their jobs.
Describe your experience with RMA of Pennsylvania.
Very on top of patient relationship and quick. Get you and in and out. Flexible on appt times or lateness. Good on explaining things and keeping you updated on what is going on. I didn’t mind getting my blood drawn because they were good.
Describe the costs associated with your care under William Schlaff at RMA of Pennsylvania.
Not sure. Used insurance.
6
Doctor
William Schlaff
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2022, Successful
NPS
10
NPS
10
Age 33
5 IUI
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Schlaff] took his time to talk with every single patient and provide detailed, tailored information to their treatment plan. He was kind, personable, and truly invested in my success...He has a way of making you feel like his family in the way that he cares and explains things to you. I’m an obese expectant mother and he never made me feel like I wasn’t deserving just because of my weight. He was kind, direct, and thoughtful in his delivery - all the while remaining truthful and frank...
This clinic [RMA of Philadelphia] always kept things moving. Most days I was in and out painlessly. Sometimes I wish I had more direct communication with my physician, rather than having to go through my nurse. But they always got me what I needed...Shannon and the entire nursing staff were amazing. They cried and celebrated with me when we finally had our success story. Shannon was always there for me and always willing to give me advice, especially when I was spiraling. She shared her own experiences and helped me feel less alone.
How was your experience with William Schlaff at RMA of Pennsylvania?
Dr. Schlaff was fantastic. I cried hysterically when I had to leave him. I wish he could follow me everywhere and deliver my current baby. He has a way of making you feel like his family in the way that he cares and explains things to you. I’m an obese expectant mother and he never made me feel like I wasn’t deserving just because of my weight. He was kind, direct, and thoughtful in his delivery - all the while remaining truthful and frank. I’m so lucky to have been cared for by him!
What's one piece of advice would you give a prospective patient of William Schlaff at RMA of Pennsylvania?
Understand that not all the physicians are available every visit - but if you needed something directly from your doctor, your nurse will get an answer for you.
During treatment, were you treated like a number or a human with William Schlaff at RMA of Pennsylvania?
Dr. Schlaff saw patients at RMA on Tuesdays - amongst the staff it was always a running joke that on “Schlaff days”, they were always running behind. This wasn’t because he was disorganized - it’s because he took his time to talk with every single patient and provide detailed, tailored information to their treatment plan. He was kind, personable, and truly invested in my success.
Describe the protocols William Schlaff used in your cycles at RMA of Pennsylvania and their degree of success.
I first tried Clomid with little response, moves to letrozole which worked in stimulating my ovaries (plus trigger shot). We then completed three IUI cycles with no success. Dr. Schlaff then added injectable Gonal-F at low dose to stimulate growth - my fourth IUI cycle ended up in chemical pregnancy - then our fifth with the same protocol ended in our active pregnancy!
Describe your experience with your nurse at RMA of Pennsylvania. (Assigned nurse: Shannon)
Shannon and the entire nursing staff were amazing. They cried and celebrated with me when we finally had our success story. Shannon was always there for me and always willing to give me advice, especially when I was spiraling. She shared her own experiences and helped me feel less alone.
Describe your experience with RMA of Pennsylvania.
This clinic always kept things moving. Most days I was in and out painlessly. Sometimes I wish I had more direct communication with my physician, rather than having to go through my nurse. But they always got me what I needed.
Describe the costs associated with your care under William Schlaff at RMA of Pennsylvania.
My place of work provides a lifetime limit of fertility coverage - but we stayed well under the limit provided.
10
Doctor
William Schlaff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of Pennsylvania
Philadelphia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5

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